Experienced and resourceful insurance expertise.
Consultant Profile: Kevin Smart
An experienced and resourceful insurance expert with deep knowledge of property and automobile insurance underwriting and coverage fundamentals. Advocate for adherence to principles that consistently deliver sound underwriting results.
A demonstrated track record as a people leader, including high employee survey scores. A committed mentor to his team and to others throughout the organization.
Keen interest in many insurance matters related to fair regulation, and to emerging risks for insurance customers. A trusted advisor for company executives and on industry working groups.
Experience includes:
Assistant Vice President, Personal Insurance Underwriting, December 2007 – February 2021
- Reported to the Head of Personal Insurance. Responsible for underwriting strategy and underwriting compliance across the national Personal Insurance home and automobile portfolio, including all coverage wordings, all underwriting eligibility and the underwriting audit framework.
- Led a team of underwriting experts who are empowered to do the best work of their lives, including
- Senior Underwriting Managers, with accountabilities, by region and channel, for coverage wordings, eligibility rules, content of insurance manuals, and technical advice for operations and other stakeholders. - Senior Manager of Underwriting Compliance, with a team of auditors, accountable for testing and reporting on underwriting quality by distributors and underwriting operations.
- Underwriting Analytics Manager, with an analytics team, accountable for management information and data analysis related to the effectiveness of underwriting rules, and the quality of business
- Underwriting documents team, accountable for all wordings, manuals, and insurance forms.
- Collaborated with multiple stakeholders in pricing, product, strategy, systems, distribution channels, and operations, to deliver viable insurance solutions that put the customer first.
- A leading expert for regulatory matters and regulatory response for Personal Insurance underwriting issues, including
- Work with Government Relations team to respond to ad hoc regulator questions and surveys.
- Deliver sound advice to reduce regulatory risk, as required by executives and stakeholders.
- Represented company interests on industry committees, including:
- The Insurance Bureau of Canada (IBC) Flood Working Group,
- IBC Wordings Advisory Group
- Institute for Catastrophic Loss Reduction (ICLR), including Co-Chair of the ICLR Insurance Advisory Committee